Frequently Asked Questions

How to brew the perfect cup of tea every time, whether it is from an infuser in a single cup or from a tea pot, we have got you covered! 

TEA POT 

Tea pots are a great way to brew the perfect cup of tea. The loose tea leaves have more room for expansion and circulation than any enclosed infuser, allowing the tea leaves to expand and circulate for a full-bodied infused tea. 

INSTRUCTIONS: 

Step 1 

Fill your kettle with fresh cold water and bring to the boil. 

Step 2 

Pour a little of the hot water into your teapot and swirl to warm it up – this keeps the teapot at the optimum temperature for the tea. Empty the pot. 

Step 3 

Add your tea leaves – one teaspoon per cup is the rule of thumb. Pour the boiled water onto the tea. 

Step 4 

Allow to steep for five to eight minutes. Stir, and if your teapot doesn’t have a built-in strainer, use one to pour into your teacup. 

TEA INFUSERS 

The perfect tea accessory that you can take anywhere and brew the perfect cup of your favourite tea. 

INSTRUCTIONS: 

Step 1 

Fill your kettle with fresh cold water and bring to the boil. 

Step 2 

Fill the bottom half of the infuser with your tea leaves, then connect back together ensuring it is fastened properly. 

Step 3 

Place infuser filled with your tea leaves into your cup. Pour the boiled water onto your cup. 

Step 4 

Allow to infuse for two to five minutes. Remove the infuser from the cup and enjoy! 

*Please note, some tea infusers have holes that are too big allowing the tea leaves to escape from the infuser. The leaves themselves are harmless, however if you are not wanting floating tea leaves, ensure your infuser has smaller holes.  

The best way to store tea is to keep it in an airtight bag (such as the bag it comes in) or in an airtight container away from direct sunlight.

Tea is classified as a 'low-risk' item such as honey or bottled water and so as a general rule of thumb, it does not expire. To ensure that our teas are enjoyed at their optimum taste and freshness we do have a best before date as a general guide.  

OraTeaCo operates from Sydney, Australia.  

As tea is a natural crop, it is dependent on the origin and season. Therefore not all ingredients are able to be sourced from Australia and need to be sourced from different regions to ensure best quality. The ingredients in our teas are from both local and imported ingredients. We always ethically and fairly source our tea and ingredients, and as a result, we always pay a premium for them. Once they arrive in Australia, we blend them and pack them in Sydney, Australia. Many of our teas are made from a combination of local and imported ingredients.

We accept all major forms of payment, including all major credit cards, PayPal and Afterpay.

Delivery charge of $6.95 for orders under $60 within Australia. 

Orders OVER $60 receive FREE SHIPPING Australia only. Order total must equal $60 after discounts for shipping to be free. Australian shipping on orders under $60 is a flat rate of $6.95.  

Express Post 

Australia Post Express is the fastest option to receive your order and is available to Australian residents for $15.00 flat rate. This is not a guaranteed overnight service due to possible postal delays. All orders are processed and shipped on Mondays, Wednesdays and Fridays, except Public Holidays. Orders must be received by 8pm the day prior to ensure they are captured for processing and shipping on these days. 

Authority To Leave 

If you have not given authority to leave the parcel, and if you are not at home to receive your delivery a delivery attempt notice will be left and your order will be left at your local post office/ depot for collection. 

Once the parcel has been dispatched we cannot take responsibility for their transit or the action of the courier services.  

ETAs listed on the carrier websites are not accurate and shouldn’t be relied on because they don’t take into account the network delays we are currently experiencing due to high volumes. 

Rest assured the carriers are doing everything they can to deliver your parcels as quickly as possible but please understand there will be delays. 

We endeavour to process all orders within 48 hours, however during busy sale periods processing may take a little longer. You will be notified of any shipping delay by email. 

Orders are sent with Australia Post depending on the serviceable area. 

Once a delivery has been picked up by the courier, it is no longer our responsibility.  It is the customer's responsibility to inform us if an order had not arrived.  Please contact us via email after you have made contact with the courier and they have unsuccessfully found your parcel.  We will then contact the courier to investigate further.  

Please note delivery time frames cannot be guaranteed.  In some instances, it is not always possible due to unforseen circumstances or events beyond our control.

Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try. 

If you have made an error in your order or delivery address please email hello@oratea.com.au with the correction as soon as possible. 

We cannot guarantee delivery times if the address is incorrect, alternatively, you may be charged a fee for re-direction if you have entered an incorrect address.  

Ora Tea does not accept returns or refunds for change of mind. 

We carefully package and do a thorough check of all of the products and packaging prior to shipment. However, if there is any damage or defect to the product at the time of delivery, please contact us immediately for a possible replacement.  

VEGAN 

All our teas are Vegan. They do not contain any animal products, nor do they contain any animal bi-products. 

NUT ALLERGIES 

None of our tea range contains any traces of nuts. They are also crafted in a kitchen that does not process nuts. 

TEA IS FOOD, NOT MEDICINE

The plant kingdom is an abundant and rich resource for anyone interested in maintaining health and preventing disease. Herbs and herbal teas are a part of that wonderful resource. 

Herbs taken as a tea, don’t act as a direct medicine, but as a gentle support for health
and healthy function. They form part of our “food” and have been celebrated as such for centuries. 

Herbal teas are a safe and gentle way to access the properties of the herbs, as part of our diet. 

Herbal medicine, which concentrates the active ingredients of the herb or plant into a
herbal tincture, is very different. It needs TGA approval for use and requires a prescription from a professionally trained and qualified Herbalist. 

The Therapeutic Goods Administration clearly states that: “Generally a product that
is swallowed will be either one form of a therapeutic good (a medicine) or a food. 

Often, claims made about a product or the appearance of the product may suggest that
it is a therapeutic good. However, the fact that health claims are made about a product does not automatically make it a therapeutic good.” 

Therefore, all teas made by OraTeaCo are deemed a food with therapeutic benefits and are not medicine nor required to be registered with the TGA. 

ALLERGIC REACTIONS

It is the consumers responsibility to Check the ingredients for allergies before purchasing or consuming our teas . OraTeaCo cannot be held responsible for individual reactions or irritations from a product. We highly recommend you thoroughly read the ingredients list we include on every product page on our website to ensure the ingredients are safe for you to use. We would also encourage you to contact our customer service via email hello@oratea.com.au if you have any doubt about an ingredient or require further information on any product before purchase. 

Should you have an allergic reaction we suggest you cease drinking the tea immediately and contact your doctor for further clarification on the allergy . No refunds will be issues for allergic reactions.

DRUG INTERACTIONS

It is the consumers responsibility to check the ingredients are safe to drink with their prescribed drugs or prescription medicine. Please consult your doctor for advice.